Friday 19 December 2014

Are Trustpilot reviews reliable?

This is a very good question and one that has been bothering me for a while.  Having done quite a bit of research into Trustpilot and I think that probably the biggest single problem with the website is that they take money from companies and then allow those companies to control the comments/complaints against them.  This leads to a disproportionate amount of complaints or bad reviews being completely removed.


Thursday 11 December 2014

Do Unicom's T&C's constitute a fair contract?

This post poses a very emotive question: Do Unicom's T&C's constitute a fair contract?   Well I suppose it all depends on whose perspective you look at them from Unicom's or the Consumers, well let us remember it is Unicom who writes these T&C's and although there are rules and regulations that say the to be usable all contracts must be fair, Unicom will want to put the best possible slant on them so they fall in their favour.

One very important note here is that Unicom in the trading name of Universal Utilities Ltd and is in no way associated with Universal Utilities Inc.


Are Ombudsman Services Ltd really Impartial?

Are Ombudsman Services Ltd really Impartial?

Now there is a question that I'm sure is on many lips of those who have solicited their services.  I have seen 3 recent cases that have been before Ombudsman Services Ltd and in all 3 of these cases Ombudsman Services Ltd have found in favour of the defendant (Telecom Provider ).