Thursday 11 December 2014

Are Ombudsman Services Ltd really Impartial?

Are Ombudsman Services Ltd really Impartial?

Now there is a question that I'm sure is on many lips of those who have solicited their services.  I have seen 3 recent cases that have been before Ombudsman Services Ltd and in all 3 of these cases Ombudsman Services Ltd have found in favour of the defendant (Telecom Provider ).


In all three cases the evidence presented by the plaintive (Consumer) looked to be pretty clear cut with little or no ambiguity whatsoever; however Ombudsman Services Ltd still found in favour of the defendant.

The most public of these cases was recently taken before Parliament and the issue was raised in an Adjournment Debate by Mr John Healey MP who raised it on behalf of one of his constituents who had been poorly dealt with by a Telecom Provider (Universal Utilities Ltd T/A Unicom); whereby a Unicom salesperson had put an elderly vulnerable adult under extreme pressure to buy something he couldn't use.  In fairness to Unicom when the complaint was originally raised and they realised they had made a mistake they agreed to terminate the contract and the sent a final bill.  This invoice was settled apart from a small element for a broadband service that the gentleman disputed because he didn't have a computer.  The gentleman took this element to Ombudsman Services Ltd as a complaint and Ombudsman Services Ltd found that Unicom had done no wrong? So guess what Unicom suddenly they raised invoices for all the cancelled services and heavily pursued these!

The most well documented case involves Bekra Models Vs Unicom and can be viewed at http://bekramodels.co.uk/unicom/index.html

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