This is the first company that I am going to list on my "Companies from Hell" blog if only because I am experiencing a very difficult time with them as they are driven by money and profit and have no real concept of customer service.
To be fair to Unicom I have been with them for a number of years trouble free but that is only because I have had no reason to question them, things have just gone along tickety boo.
Invoice arrives (Tick)
Price reasonable (Tick)
Invoice paid (Tick)
and so it goes on, until Unicom get greedy and they want my broadband too, nothing untoward there I hear you say, well no you are correct, but where it starts to get a bit iffy is the way they try to coerce you into taking their services.
It starts off with call after call after call and this goes on over days, weeks, months and when you finally give in and start to converse with them they then start off with impossible promises. In my case they knew my providers (I have two) and the approximate speeds I was getting and they promised that they could triple one of them and quadruple the others speeds. Now I know this to be total rubbish because of my location and distance from the exchange I'm actually already getting the best available. They then told me that I can get this for as little as £29.99/Month, well I'm only currently paying £15.00/Month.
Their next tactic is to slate off the opposition where they try to highlight just how shoddy their services are compared to Unicom, their speeds are rubbish, their SLA's are non-existent and to top that in the next few Months they are going to hike their prices through the roof, and only Unicom can protect me from this.
Now if you get beyond this and they get into their Sales Script (They start recording at this point, why only now well that's because they don't want on record what has been said before) they will get to the contract bit and you will get hit with "this is for a 36 Month Contract".
Now lets just stop here "a 36 Month Contract" (I have to say you do need to listen out for this one) however if you say NO they come back with we only do "36 Month Contracts" this bit is contravening OFCOM's directive where they the provider must be able to offer the consumer/small business a 12 Month Contract. By the way Consumers (Residential) the maximum contract length is 24 Months.
If you get beyond all of this (from my recent experience DON'T GO ANY FURTHER) and agree to go with their services, sit down and do the sums to compare what you are paying now against what you would be paying Unicom and I'll promise you will be shocked, in my case Unicom were nearly double WOW, and they really couldn't improve on the speed as promised.
Having got to this stage I contacted Unicom the very next day to cancel the broadband transfer, I was transferred to Manager in the sales dept where he spent a long time telling me how bad my current suppliers are and what a great opportunity I was passing up on but I was persistent for 15/20 minutes and cancelled the order.
More Reading at: -
My Unicom Hell by Bekra Models
Unicom Horror Stories published by Unicom-Complaints
Another damming Blog